1. Who We Are

SilkCityExpress operates as a curated platform delivering traditional snacks and sweets across India. Our services are tailored for individuals aged 18 years and above.

2. Agreement to Our Terms

By accessing our website, interacting with our platform, or making a purchase, you accept and agree to be bound by these Terms and our Privacy Policy.

3. Product Information & Availability

We take care to represent each product truthfully in terms of price, description, and stock. However, we reserve the right to:
– Adjust product listings without notice
– Limit quantities or discontinue offerings
– Decline or cancel suspicious or non-compliant orders

4. Placing Orders & Making Payments

Orders are confirmed subject to availability and verification.

Prices are displayed in INR (₹) and may be revised as needed.

We support major digital payments: UPI, cards, and net banking.

Please ensure your billing and shipping information is accurate to avoid delays.

5. Shipping Commitments

While we aim to deliver promptly, actual timelines may vary due to courier service limitations, holidays, or external conditions. We appreciate your understanding in such cases.

6. Our Promise on Returns

We accept claims for damaged, expired, or incorrect items within 48 hours of delivery. Kindly provide proof (photo/video) for swift resolution.

7. Ownership & Rights

All design elements, content, and brand assets of SilkCityExpress are legally protected. Any reuse or redistribution without permission is prohibited.

8. Responsible Use of Our Platform

We expect all users to:

– Use our site for lawful purposes

– Avoid tampering with security or disrupting service

– Refrain from uploading malicious content or software

9. Boundaries of Our Liability

SilkCityExpress shall not be held responsible for indirect or incidental damages resulting from the use of our platform or products. Liability is limited to the order value.

10. Your Accountability

You agree to safeguard SilkCityExpress and its team from any legal consequences arising out of your misuse, violation of terms, or fraudulent activity.

11. Updates to Our Terms

We may revise these terms as our business evolves. All changes will be reflected on this page, and continued use indicates acceptance.

12. Legal Jurisdiction

This agreement shall be governed by Indian law, with jurisdiction under the courts of Bhagalpur, Bihar.

If you have questions, reach out to us at support@silkcityexpress.com. We’re always here to help.

At SilkCityExpress, customer satisfaction and product integrity are at the heart of what we do. Each item is crafted with care and dispatched fresh from our kitchens. Due to the perishable nature of our offerings, we’ve outlined the following clear and fair policies:

1. Returns

As our products are freshly made and perishable, we do not accept returns once an order has been delivered.

However, if you receive an item that is damaged, defective, or incorrect, please contact us within 24 hours of delivery. We’ll be happy to assist with a resolution.

2. Refund Eligibility

A full or partial refund may be offered in the following situations:

• : Packaging or product is visibly damaged in transit
  
• : You received the wrong product(s)
  
• : Product is expired or compromised on arrival
  

To initiate a claim, please share the following via email or WhatsApp:

• order number
  
• clear photo or video of the product and issue
  

Once verified, approved refunds will be processed to the original payment method within 5–7 business days.

3. Refund Exclusions

Refunds will not be issued in the following scenarios:

• after 24 hours of delivery
  
• opened, used, or partially consumed
  
• incorrect shipping details provided by the customer
  

4. Order Cancellations

You may cancel an order within 1 hour of placing it by contacting us directly.

Orders that have already been processed or shipped are not eligible for cancellation.

5. Need Help?

We’re here to assist you with care. Please reach out to us at:

SilkCityExpress
Bhagalpur, Bihar, India
support@silkcityexpress.com

At SilkCityExpress, we take pride in delivering handcrafted delicacies from Bihar straight to your doorstep — safely, reliably, and as swiftly as possible. This policy outlines how we process, dispatch, and deliver your orders.

1. Serviceable Locations

We currently ship to most PIN codes across India. If your location is not serviceable, you’ll be notified during checkout or shortly after placing your order.

2. Order Processing

• 1–2 business days after payment confirmation.
  
• weekends or public holidays will be processed on the next working day.
  

3. Delivery Timelines

We partner with leading logistics providers to ensure prompt and secure delivery:

• : 3–7 business days (location-dependent)
  
• (if available): 1–3 business days (additional charges apply)
  

Note: Delivery timelines are estimates. Delays may occur due to weather, regional constraints, or courier network issues.

4. Shipping Charges

• is available on orders above our minimum threshold (displayed during checkout).
  
• flat fee applies to orders below the free shipping limit.
  
• charges, if selected, will be clearly displayed at checkout.
  

5. Order Tracking

Once your order is shipped, a tracking number will be shared via SMS or email with a direct link to monitor your parcel in real time.

6. Damaged or Missing Deliveries

If your package appears tampered with or damaged, we recommend refusing delivery and notifying us immediately.

In case of lost shipments, we will investigate with the courier and issue a resolution at the earliest.

7. Address Accuracy

Please ensure all shipping information is accurate when placing your order.

SilkCityExpress is not responsible for delays or non-delivery due to incorrect or incomplete address details.

8. Need Help?

For shipping questions or delivery concerns, connect with us at:

SilkCityExpress
support@silkcityexpress.com

At SilkCityExpress, we’re more than just a food brand — we’re a tribute to the rich culture, flavors, and craftsmanship of Bihar.

Founded by Ashish Kumar and Aman Kumar, this venture began as a passion project — a humble sidekick to our corporate lives — with a clear mission:

to take the authentic taste of Bihar beyond state lines and into homes across India.

From the handcrafted Thekua and Ghujiya to other traditional bites, every item we offer is made with care, rooted in legacy, and inspired by the kitchens we grew up in.

Driven by nostalgia, curated with pride, and shipped with love —

SilkCityExpress is your flavorful journey into the heartland of Bihar.

We’re here to help — whether you have a question, need assistance with an order, or just want to share your experience.

General Enquiries: support@silkcityexpress.com

We aim to respond within 24 hours.